Consent to electronic delivery of documents
The information below contains important details about your Account with Wyth Financial. Wyth Financial is a trade name of Concentra Bank.
Please ensure you review this Consent to Electronic Delivery of Documents and all other related or referenced agreements carefully as they affect your rights and set out certain obligations and expectations on your part. If you have any questions related to the agreements, please contact our Customer Support Centre.
Please retain a copy of this Consent to Electronic Delivery of Documents for your records.
Definitions in this Consent to Electronic Delivery of Documents
“Account” means your Account, which may Include:
- High Interest Savings Account (HISA) – an online personal bank account earning daily interest on the closing balance;
- Guaranteed Investment Certificate (GIC) – a non-registered deposit product that specifies a fixed investment period;
“Account Agreement” means the Personal Deposit Agreement;
“Account holder” refers collectively to the Primary Account holder and any Joint Account holder;
“Alert Messages” means the automated security and low balance alert messages, and other opt-in alert messages, that we may send to you securely through the Mailbox accessible within the Services or by regular email to your primary email address or by text (SMS) messages to your mobile phone number;
“Application” means the online application you complete and submit when you apply for your Account;
“Concentra”, “Wyth Financial”, “Wyth”, “our”, “we” or “us” means Concentra Bank;
“Deposits Disclosure” means the disclosure statement required by law for our deposit products found here on our Website, and on Mobile Banking and Online Banking. The Deposits Disclosure shows interest information and fees for Accounts. Some deposit products described in the Deposits Disclosure may not be offered by us at this time or in the future.
“Documents” means the interest, fees, privacy and/or complaint-related disclosure documents you receive(d) electronically when you opened your account, the GIC Confirmation, Including those outlined below in the first section under “Consent for Delivery of Electronic Documents” in this Account Agreement and any other documents or notices we may send you from time to time;
“Electronic Communication” means any communication by telephone, email, Mailbox, text (SMS), social media, chat, fax, or other method of telecommunication or electronic transmission;
“Electronic Identification” or “Username” is your email address (registered to your profile at time of application) and is used in combination with your password to sign on to our Services;
“Electronic Transaction(s)” means transactions to and from an Account, Including deposits and withdrawals, transaction cancellation instructions, transfers (which Include Interac e-Transfers®, Electronic Funds Transfers (EFTs) and direct deposit), and other transactions with respect to an Account that we may permit through our Services;
“GIC Confirmation” means a document issued by us confirming the Principal Amount, interest rate, maturity date and other terms and conditions of your GIC;
“Includes”, “Included” or “Including” means includes or including, as applicable, but not limited to;
“Instruction” means an instruction by you that is electronically communicated to us after electronic identification and/or authentication through our Online or Mobile Banking or our Customer Support Centre.
“Joint Account” means an Account with two Account holders;
“Mailbox” means a secure messaging inbox, accessible through Online or Mobile Banking;
“Mobile Banking” or “Mobile” means the mobile application, specifically designed by us or a Third Party Service Provider, through which you may sign on to the Services;
“Online Banking” or “Online” means the online platform through which you may sign on to the Services;
“Primary Account holder” means the person who completes the Application and, with regard to Joint Accounts, the first person listed as Account holder, per our records;
“Principal Amount” means the amount of money you pay to us to purchase your GIC;
“Service(s)” means Mobile and Online Banking, which can be accessed by an Electronic Device;
“Third Party Service Provider” means a party retained by us, either directly or indirectly, to act on our behalf to provide or to assist us in providing our Services;
“Website” means wyth.ca; and
“you”, “your” “client” “customer” or “Account holder” means each holder of an Account.
Consent for delivery of electronic documents
The following terms and conditions apply to the electronic delivery of Documents to you relating to your Account.
- Giving your consent
You consent to the electronic delivery of Documents and other information through the Mailbox, fax, email, SMS/text message, or by posting on our Website. Documents include:
- The Deposits Disclosure included with the Application;
- Notifications containing legal disclosures, Including the disclosure requirements prescribed by the Bank Act, all provincial and federal Securities, Privacy and Tax statutes and regulations and all Voluntary Codes of Conduct and Public Commitments applicable to the financial industry;
- Changes to any interest rate(s), fee(s), and any other items mentioned in the Documents we send you for new Accounts or other products or services;
- Changes/Amendments to the Account Agreement, products or services;
- Communications about the terms and conditions of this consent, Including changes and confirmations; and
- Any other confirmation, notice or information that we are required by law to provide you in writing relating to your Account.
- When your consent takes effect
This Consent applies to your Account and shall take effect as soon as you open your Account.
- Electronic delivery of Documents
When we deliver a Document electronically, we will do so by making it available to you through our Website, or through the Mailbox on Online Banking or Mobile Banking after you have been identified electronically through our Mobile Banking or Online Banking services. We will send you Alert Messages, notifications or other communications by email or SMS/text message, Including:
- Alerts and requests for information in relation to identity theft and other fraud or security-related activities;
- Requests for information that may be required in connection with our obligations under anti-money laundering rules, know your client rules or other legal obligations;
- Communications that deliver information on collections;
- Communications arising from all manner of legal actions, causes of action, complaints, claims, applications to administrative tribunals, legal demands or otherwise;
- Notifications of corporate actions that require your attention;
- Alerts providing you with reminders, low balance notifications, or Account-related instructions; and
- Other Account-related alerts requested by you from alerts we offer you.
You agree that receipt of these notifications, alerts and other communications by email or SMS/text message as determined by us is a mandatory and integral part of your Account. Please refer to our Wyth Financial Electronic Access Agreement for more information on Alert Messages and Electronic Communications.
- Retention period
Your transaction history is available for download through Online Banking and Mobile Banking only. Your transaction history is available for seven years after the end of the period to which they relate by contacting our Customer Support Centre. We will keep a copy of all other Documents provided to you for the entire time you maintain your Account with us and for a minimum period of five years after you cease to maintain your Account with us.
- Your obligations
You agree to review the Documents we send you electronically within 30 days of receipt. You confirm that you have the necessary technical ability and resources to do this. You also acknowledge that technical and security requirements for access to our Website and Services or your email (or for viewing the Documents themselves) may change from time to time. You also confirm that you will notify us immediately of any changes to your contact information (Including email address).
- Revoking consent
You may revoke your consent for electronic delivery of Documents for your Account only by closing your Account, subject to the term of any applicable GIC. We reserve the right to provide you with Documents by paper delivery if we are unable to provide electronic delivery, have reason to believe you may not have received the Document, or if we, in our sole discretion, otherwise consider it appropriate. Any paper delivery will be provided to you at the most current mailing address that we have on file for your Account.
- Changing this consent
We may change the terms and conditions of this Consent from time to time by providing you with notice of change through the Mailbox or by posting a notice on our Website. You agree that your subsequent use of our Services means you agree to and accept the revised terms and conditions.
- Joint Accounts
If this is a Joint Account, you confirm that you have the approval and authority of your Joint Account holder(s) to enter into this Consent on their behalf. You agree that you will make your Joint Account holder(s) aware of the terms and conditions of this Consent, Including the ability to revoke this Consent to have Documents delivered to you electronically.
- Limitation of liability (related to electronic delivery of documents)
You agree that your notifications and delivery of Documents electronically may be delayed, not delivered or inaccurate due to a variety of factors, Including technical problems. To the extent permitted by the laws of Saskatchewan and the laws of Canada, we will not be liable for any direct or indirect damages arising out of your use or inability to use the notifications and Documents, regardless of the cause, Including negligence, even if we are advised of the possibility of such damages. For fax and e-mail transmissions, you accept the risk that certain notifications and Documents may be lost, intercepted, reviewed or altered by others.
You and we expressly requested that this Consent, and all related documents, be drawn up in the English language. Vous et nous avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise.